Return & Refund Policy

At Ayurveda Leaf, a unit of E Digital Media Solutions, we strive to provide you with the best shopping experience. However, to ensure quality and customer satisfaction, please note the following terms regarding returns and exchanges:

Returns & Exchanges Eligibility:

• Once a product has been opened, used, or damaged after delivery, it is not eligible for a return or exchange.
  
• We will only accept returns or exchanges for items in their original, unopened packaging, and in unused condition, with the original receipt and tags intact.
  
• An incorrect product has been delivered to the user, i.e., the product does not match the item in the order confirmation email.
  
• Any return or exchange request must be made within 7 days of receiving your product.
  

Conditions for Exchange:

• If you encounter any issues or defects with the product, we will facilitate return and exchange within 7 days. To initiate this, please reach out to us via email at info@ayurvedaleaf.com within 24 hours from the receipt of the product.
  
• Our team will assess the product and shall contact you to verify any damages or defects before proceeding with a replacement.
  
• Return requests will be subject to verification and approval by Ayurveda Leaf.
  

Damaged or Defective Products:

• If a product arrives damaged or defective, please inform us immediately, and we will arrange for an exchange.
  
• Products damaged due to improper usage, neglect, or incorrect application are not covered by our return policy.
  

Shipping Charges:

• Shipping charges are non-refundable, even if you qualify for a return or exchange.
  
• The shipping cost for free trials is also non-refundable.
  

Return/Exchange Process:

• Products requested for return/exchange under this policy will be subject to quality inspection. If the product satisfies the inspection/testing, it will be exchanged or taken for return accordingly.
  
• Once a return is accepted, please allow 10-15 business days for your request to be processed. The full refund (excluding shipping charges) will be issued once your product is returned and inspected.
  

Refund Procedure:

• Refunds, if any, whether in the form of cash or credit in a wallet, will be processed within 7-21 working days from:
  • The user providing the appropriate account details in case of a cash refund.
    
  • Receipt of the product by the company.
    
• Cash refunds can only be processed in the original mode of payment. However, there will be no refunds in cash, even if the original payment was made in cash.
  
• There will be no refunds on discounted bills where any kind of discount has been applied to the order.
  

Non-Refundable Items:

• No refund shall be made for any products that have been opened, used, or are no longer in sellable condition.
  
• We do not accept returns or exchanges on products after 7 days of delivery, unless damaged during shipment or if the product was sold in a defective condition.
  
• Shipping charges incurred on Free Trials are non-refundable.
  

Thank you for choosing Ayurveda Leaf. We are committed to making your shopping experience smooth and hassle-free, and we are always here to assist you with any concerns.

For any further questions, feel free to contact us at info@ayurvedaleaf.com.